Terms & Conditions

Version 1.0 · Last updated: October 2026

1. General provisions

These terms describe the relationship between you, the player, and WinSpirit App (the “Website”). Before you use the Website, please read them through. Registering, or using any feature after registering, means you have read them and will follow them, together with the documents they point to: our Privacy and Cookie notices, the payment rules and the identity-check procedure described in section 5.

The terms cover the Website, the servers, software and database behind it, the games, tournaments and promotions it offers, and our support service, whichever device you use. We may amend them to reflect new laws, changes to services, changes in how data is handled and updates to payment rules; important changes will be announced, but you should look back at this page from time to time. If a translation exists, the English text decides any difference.

2. Age, legality and territories

Only people aged 18 or over, or of the higher legal gambling age where they live, may register. Under-age use breaks these terms; we may ask for proof of age at any moment and suspend the account until you provide it.

It is up to you to check that online gambling is lawful where you are and to stop if it is not. The Website cannot be used from territories where the service or a particular game is unavailable, and bonuses can have country restrictions of their own. Using a VPN or masking your IP address to get around a restriction is not allowed.

3. Your account

You may open one game account only. It is tied to one person, home, address, phone number, IP address, family and device, and it is held in one currency chosen at registration (several currencies, including Canadian dollars, are supported). To switch currency, ask support to block the old account and register a new one; your levels and bonuses carry over. If duplicate accounts, collusion or fake identities are discovered, we may change or end any offer, cancel winnings and block or close some or all of your accounts.

Choose a username and password and keep them secret. Anything done with your login is treated as done by you, so change your password regularly and report loss or misuse at once. Our staff never ask for your password. We may decline to open an account, and a lost password or a decision to stop playing is not grounds for compensation.

4. What you confirm by registering

By registering you state that:

• you are of the required age, playing for yourself and with your own money;
• this is your first account here and you have not self-excluded elsewhere in the past twelve months;
• every detail you provide is correct and can be verified, understanding that false information voids winnings;
• the money you deposit is yours, comes from a lawful source and leaves an account in your name;
• you know the Website caps some maximum prizes and cash-outs, as the rules of promotions and games state;
• you accept that your game account is not a bank account and earns no interest.

5. Verification and checks (KYC)

To keep the platform safe and to meet legal duties we check who players are. We may ask for ID, utility bills, a copy of the card used (first six and last four digits visible, security code covered), a selfie or other documents, and we may repeat checks at any time. You agree to answer promptly. A withdrawal stays on hold until the requested documents are reviewed and approved, and if they are not provided in a reasonable time we may cancel the request or block the account for the time being.

We may also ask where your funds come from. Details you provide may be checked with payment and verification partners.

6. Balance, deposits and withdrawals

Deposits. Pick a method in the cashier, enter an amount and follow the prompts. Cards and many other methods are available, though we cannot promise a card will always be accepted because issuing banks may decline casino payments. Deposits must come from an account that you own, never from relatives, friends or partners. We never lend you money to play.

Withdrawals. Requests are made in the cashier. Funds normally go back through the method used to deposit, and every payout passes our checks first; processing time depends on the method, from hours to several business days. If a deposit was not played, we may refuse payout until a reasonable amount of wagering has taken place, or deduct our costs. Funds credited by mistake, through a software error or human error, are deducted from your account, and if already withdrawn they count as a debt you owe us. Please report such errors immediately.

7. Bonuses and promotions

Every bonus has a minimum deposit, a maximum amount, a wagering requirement, a cap on the stake that counts toward wagering and a time limit. Unless an offer states otherwise, a bonus lasts seven days.

• Non-sticky play. You wager real money first and bonus money second; once the bonus is lost, the bonus ends. Winnings made during wagering are added to the bonus balance and move to cash when the playthrough is complete.
• Leaving early. You can cancel a bonus from your profile, or withdraw your own deposit before finishing; either way the bonus and its winnings are removed.
• Several bonuses. More than one can be active; they are worked through in the order they were activated, and one bonus is activated per deposit.
• Excluded games. Table games, video poker and roulette do not count (live games from a few studios count at a small share), and bonus funds cannot be used on bonus-buy slots, accumulation or progressive jackpot slots, or on non-slot formats such as crash or bingo.
• Limits. One offer per person, household, address, email, phone, payment account and device.

Abuse. We may withhold bonuses and cancel winnings from anyone who holds back rounds until wagering is over, leaves large bets open, cashes out mid-promotion, supplies false details, runs several accounts (including through a VPN), exploits a system fault, or progresses through bonus stages with bonus funds and finishes them with cash. We may also close the account and keep the balance when fraud is proven.

8. Placing bets and game results

The Website is meant for personal entertainment. Game results come from the software of the studio that runs each game, and where our records and your screen differ our records prevail. If a bet or a payment is made because of an obvious error, a computer fault or a mistake in counting winnings, we may cancel or limit it and any winnings from it.

We may limit, change or remove any game, tournament or feature at any moment, with or without notice, and may restrict access to a game if the terms are broken. Games can be played in demo mode where offered; demo play pays nothing.

9. Fraud, cheating and prohibited conduct

You may not: sell, share, buy or give away an account; let anyone else use yours; pay in from someone else; use bots, cheats or other tools that interfere with the games; use stolen or cloned cards; collude with other players; commit or support any crime, including money laundering; study or copy the game code; post advertising, abuse or other people's personal data; or pose as our representative.

We may inform law-enforcement authorities of any breach, and we may cancel winnings, take the balance of a fraudulent account and close it. To close your own account, write to support@winspiritapp.org after withdrawing your balance.

10. Limitation of liability

Everything is provided “as is”. We are not liable for loss of passwords or access caused by you, for faults in your device, connection or a payment provider, for downtime, or for indirect loss, except where the law does not allow such a limit. We are also not liable for events beyond our reasonable control. You are responsible for any debt you owe us, including money mistakenly credited to you.

We may transfer our rights under these terms to another party on terms no worse for you. If a provision turns out to be unenforceable, the others continue to apply.

11. Changes to these terms

The version number and date are at the top of this page. We update the terms when we need to, and continuing to use the Website afterwards means you accept the new version; if you do not, please stop playing and close your account. Bonus conditions may be changed too, though a change does not affect bonuses already granted.

12. Notices

We contact you by email or on the Website using your account details, so keep them up to date. You can reach us through the contact form or at support@winspiritapp.org. Privacy, cookies, anti-money-laundering and responsible-gaming information are on the Legal page.

13. Complaints and disputes

Contact support first with your username and a clear description. If we cannot settle it, a representative will discuss the matter with you in good faith within fourteen working days of a written request. Where that does not fully resolve it, the parties may move to mediation under the applicable alternative-dispute rules, which should begin within eight weeks of a written notice.

14. Governing law

These terms are governed by the law of the jurisdiction that applies to the Website's operator, and disputes are for the competent court there, without removing any mandatory consumer rights you hold. This text is not legal advice.